Shipping policy
SHIPPING POLICY
SHIPPING DESTINATIONS
FÉRXCER currently ships to addresses within the United States. We do not currently offer international shipping through our online store.
SHIPPING CHARGES
FÉRXCER offers FREE Standard Shipping on all orders within the United States. There are no additional standard shipping charges at checkout.
ORDER PROCESSING
FÉRXCER products are prepared and shipped by our fulfillment partner. Processing times may vary depending on the product, order quantity, and fulfillment requirements.
Orders are generally processed on business days, excluding weekends and holidays. Additional processing time may be required during periods of high order volume, severe weather, carrier disruptions, or other circumstances beyond our control.
Please refer to the Delivery Estimates section below for our estimated overall delivery timeframe.
DELIVERY ESTIMATES
Please allow approximately 7–14 business days for your order to be prepared and delivered. Tracking information will be provided once your order ships.
Estimated delivery dates or transit times may also be displayed at checkout. These estimates begin after fulfillment is complete and the carrier receives the package. Delivery dates are estimates and are not guaranteed.
TRACKING
When tracking information becomes available, it will be sent to the email address provided during checkout. Please allow time for the carrier’s tracking system to update after shipment.
ADDRESS ACCURACY AND CHANGES
Customers are responsible for providing a complete and accurate shipping address, email address, and telephone number.
If you need to correct an address, contact us immediately at skincareline2026@yahoo.com. Orders may enter fulfillment shortly after they are placed, so we cannot guarantee that an address can be changed after an order is submitted.
FÉRXCER is not responsible for delays or failed delivery caused by an incorrect or incomplete address supplied by the customer. Additional shipping charges may apply if an order must be shipped again.
DAMAGED PACKAGES
Please inspect your package when it arrives. If the product or shipping package is damaged, contact us as soon as possible and no later than 30 days after delivery.
Include your order number and clear photographs of the product, shipping box, and shipping label. Please keep all products and packaging until we complete our review.
LOST OR DELAYED ORDERS
Carrier delays may occur after shipment. If tracking shows unusual delays or your package has not arrived, contact us at skincareline2026@yahoo.com.
Lost-order claims must be reported within 30 days after the estimated delivery date. We will review the tracking information and work with our fulfillment partner and the carrier to determine the appropriate resolution.
RETURNED OR UNDELIVERABLE PACKAGES
If a package is returned because of an incorrect address, unsuccessful delivery, or failure to receive the package, we will contact the customer regarding the available next steps. Additional shipping charges may apply before the order can be sent again.
CONTACT
For shipping, tracking, or delivery questions, contact FÉRXCER at skincareline2026@yahoo.com.